# Sky Go does not open on PC or MAC, here is the definitive solution

**URL:** <https://discussioni.com/t/sky-go-does-not-open-on-pc-or-mac-here-is-the-definitive-solution/394>\
**Category:** Film & Serie TV\
**Created:** [25 Marzo 2023, 4:22am UTC](https://discussioni.com/t/sky-go-does-not-open-on-pc-or-mac-here-is-the-definitive-solution/394 "2023-03-25T04:22:34Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![cristian](https://discussioni.com/user_avatar/discussioni.com/cristian/32/190_2.png) [@cristian](https://discussioni.com/u/cristian)\
**Post date:** [25 Marzo 2023, 4:22am UTC](https://discussioni.com/t/sky-go-does-not-open-on-pc-or-mac-here-is-the-definitive-solution/394/1 "2023-03-25T04:22:34Z")

</div>

The problem may be caused by residual files from old Sky Go installations or updates that may conflict with the new version of the APP. Follow the guide to solve it.

 ![immagine](https://discussioni.com/uploads/default/original/1X/74801aacad3f4a6f72f3d862f11ec13f277cc944.png)

Sky Go doesn’t open on PC, troubleshooting guide:

1. Close the Sky Go app
2. Download the file [https://skygo.sky.it/installer/Disinstallazione%20Sky%20Go.exe](https://skygo.sky.it/installer/Disinstallazione%20Sky%20Go.exe) and run it, this will uninstall Sky Go and all residual files from old installations or updates still present and hidden in your PC.
3. Go to [https://skygo.sky.it/](https://skygo.sky.it/), download and install the Sky GO application again.

Sky Go doesn’t open on MAC, troubleshooting guide:

1. Close the Sky Go app
2. Download the file [https://skygo.sky.it/installer/Disinstallazione%20Sky%20Go%20MAC.zip](https://skygo.sky.it/installer/Disinstallazione%20Sky%20Go%20MAC.zip) and run it, this will uninstall Sky Go and all residual files from old installations or updates still present and hidden in your MAC.
3. Go to [https://skygo.sky.it/](https://skygo.sky.it/), download and install the Sky GO application again.

If the problem persists, try temporarily disabling the antivirus (if you have one active) and try to open the app again.

Minimum requirements for SKY GO on PC:

Operating System: Windows 7 (with aero theme enabled) or higher  
Processor: Intel Dual Core or Core2 Duo with at least 2.1 GHz for CPU or AMD with at least 2.9 GHz  
Memory: at least 2 GB of RAM  
Graphics card: at least 1 GB

Minimum requirements for SKY GO on MAC:

Operating System: OS X 10.9 or higher  
Processor: Intel Core i3 or higher  
Memory: at least 4 GB of DDR2 RAM  
Graphics card: at least 512 MB

**Instructions valid only for Sky Italia.**

Enjoy!+

[![](https://discussioni.com/uploads/default/original/1X/b5658b5b86f0cffdedc71cd1837d0dc034aaf79e.png) ](https://www.awin1.com/cread.php?s=3071557&v=21503&q=400966&r=1352703)

Let’s stay in touch! 😃